Refund policy

 

At Arden Rove, we want you to feel confident in every purchase. This policy explains how to arrange a return, request a refund, or cancel your order.

At a Glance

  • Request a return within 30 days of receiving your order.

  • Return postage is your responsibility unless your item is faulty, damaged, or incorrect.

  • Approved refunds are processed within 7 days.

  • No restocking fees.

30-Day Returns

You have 30 days from delivery to notify us that you wish to return an item. Please send it back within 14 days of notifying us.

Our voluntary 30-day returns policy is additional to your statutory rights and does not limit them.

Return Conditions

For returns under our voluntary policy, items must be:

  • Unworn, unused, and unwashed.

  • In their original condition, with tags attached.

  • Returned with their original packaging and any included accessories.

You may try items on carefully to check their fit. Please try footwear indoors on a clean surface to protect the soles.

These conditions do not restrict your rights concerning faulty goods or your statutory cancellation rights. For statutory cancellations, you may inspect items as you would in a shop. A deduction may apply if handling beyond this reduces their value.

How to Arrange a Return

Email contact@ardenrove.co.uk with:

  • Your order number or other proof of purchase.

  • The item or items you wish to return.

  • Your reason for returning them, if you wish to share it.

  • Details and photographs of any fault or damage, where possible.

Our team will provide the return address and instructions. Please contact us before sending your parcel so we can direct it correctly. Contacting us to exercise a statutory cancellation right does not require our approval.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as reasonably possible.

We will arrange an appropriate resolution, including a refund, repair, or replacement, in accordance with your consumer rights. We cover reasonable return postage costs in these circumstances.

Your rights concerning faulty goods may continue beyond our 30-day returns window.

Return Shipping

For change-of-mind returns, you are responsible for return postage.

Please package items securely. We recommend a tracked service and keeping your proof of postage until your return has been resolved.

No restocking fees are charged.

Refunds

We will notify you once your return has been received and assessed. Approved refunds are processed within 7 days to your original payment method, unless you expressly agree otherwise.

For statutory cancellations, we will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Where required by law, your refund will include any standard outbound delivery charge. Additional charges for premium delivery are not refundable beyond the standard delivery amount.

Your bank or payment provider may take additional time to display the refund.

Exchanges

To change a size, colour, or style, return your original item and place a new order for your preferred option. New orders are subject to availability.

This does not affect your right to a replacement for faulty or incorrect goods.

Sale Items

Sale purchases retain the same statutory cancellation and faulty-goods rights as full-price purchases.

Order Cancellations

To request a cancellation, email contact@ardenrove.co.uk as soon as possible.

If your order has not been dispatched, we will make every effort to stop it. If it has already been dispatched, you may need to return it after delivery.

UK online customers generally have a statutory right to cancel without giving a reason, from placing the order until 14 days after delivery. You then have a further 14 days to send the goods back.

Your Consumer Rights

Nothing in this policy or our Terms of Service excludes or limits your rights under applicable consumer law.